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PCPDirect General Terms and Conditions

TERMS AND CONDITIONS

WHEN YOU USE THIS WEBSITE YOU ARE ACCEPTING THE TERMS AND CONDITIONS SET OUT BELOW. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS YOU SHOULD NOT USE THIS WEBSITE.

ANY INFORMATION PROVIDED ON THIS WEBSITE IN RELATION TO ANY PRODUCT IS FOR INFORMATION PURPOSES ONLY. THIS INFORMATION IS NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE. YOU SHOULD MAKE SURE THAT YOU HAVE READ AND UNDERSTOOD ALL PRODUCT PACKAGING AND INSTRUCTIONS FOR USE. IF YOU DO NOT UNDERSTAND ANY INSTRUCTIONS OR ARE UNSURE ABOUT TAKING ANY PRODUCT OR IF YOU SUSPECT THAT YOU MAY HAVE A HEALTH PROBLEM THEN YOU SHOULD CONSULT A HEALTHCARE PROFESSIONAL, SUCH AS YOUR DOCTOR OR PHARMACIST, AS SOON AS POSSIBLE. PLEASE NOTE THAT NEITHER THE PHARMACIST NOR SPRINGPHARM LIMITED ACCEPT ANY RESPONSIBILITY FOR ANY INFORMATION CONTAINED IN OTHER WEBSITES ACCESSED THROUGH THIS WEBSITE.


General Terms

1. Your order - This website is an invitation to treat. An order placed by you with us is an offer to purchase which we may accept or decline. Any confirmatory e-mail from us is notification that we have received your offer and a contract will come into existence only when a sales invoice is issued by us after your order has been manually checked and confirmed by our staff.

Once your request for goods has been received and we have obtained any further information we need from you, the transaction will be processed by us, Springpharm Ltd.

2. Use of this Website - Access to our website may not be uninterrupted and we cannot guarantee that the information given will always be completely up-to-date and free of mistakes.

3. Advice given by us - Any advice offered regarding any product on this website or any advice generally is offered on the basis of any information provided and any questionnaire completed and that you provide all relevant information. Advice will be limited to what is the appropriate product for the patient. Neither Springpharm Limited nor the pharmacist accept any responsibility for any third party who uses the product on the basis of any recommendation or advice rendered by the pharmacist for the patient. [Any advice offered will be limited to what product is suitable for any symptoms or conditions other than as set out in the information provided by the patient [or set out in the questionnaire.]] The advice is not a substitute for any professional medical advice regarding the condition or symptoms of the patient.

For the avoidance of doubt the Sign-posts in the Advice Centre are not to be considered advice rendered by the pharmacist by reason of their inclusion in the Advice Centre.

4. Pricing - Our prices are valid as at the time of viewing our website. They may be changed on a daily basis, but once you have placed an order and received a sales invoice from us that is the price that you will pay for the goods.

5. Warranties - We do not give any warranties, whether express or implied, so far as they may be excluded by law with respect to the content of this website and the services we provide. Nothing in these terms and conditions affect your statutory rights as a consumer.

6. Our liability to you - We accept no liability for any loss or damage arising from any inability to access this website. Except for any damages arising from our fraud or from any death or personal injury caused by our negligence or by those to whom we are responsible for all of which we accept unlimited liability, we are not liable to you for any loss or damage arising directly or indirectly from the use of this website or the goods provided to you.

7. Invalid terms - If any part of these terms is found to be invalid or unenforceable then it shall not take effect and the remainder of these terms and conditions shall be unaffected.

8. Delivery - Delivery will be made within 3-4 working days of your order being accepted to addresses within the United Kingdom. A working day means any day apart from Saturday, Sunday or a public holiday. Further delivery options where the delivery address is outside the UK are shown in the checkout basket. All orders are sent under plain cover to ensure your confidentiality.

9. International Orders - We do not service non-UK prescriptions and you should consult a pharmacy in your own country to fill these. We do deliver non-prescription goods outside the UK. If you are ordering from outside the United Kingdom you must make sure that you are permitted to order these goods for delivery to the country you specify. We do not accept any responsibility if goods that you order are stopped, impounded or returned by customs officials.

10. Complaints about our Service - In the event of a complaint or problem you should contact the pharmacist that has dealt with your order. You will receive their details in our confirmation e-mail and also on delivery of your order. If that does not resolve your complaint you should contact us at:

PCPDIRECT

30 Hospital Street
Tamworth
Staffordshire
B79 7EB
Tel: 01827 702042
Fax: 01827 702041
Email:
info@pcpdirect.co.uk

10a. Complaints specifically about the online prescription service - In addition to the above complaints procedure the online prescription service is under regulation from the Royal Pharmaceutical Society. In the event of your complaint not being resolved by PCPdirect you may also contact the Royal Pharmaceutical Society of Great Britain at http://www.rpsgb.org. For complaints about advertising of prescription products please contact the Medicines Health regulatory Authority at http://www.mhra.gov.uk

11. Prescriptions - If your order relates to a prescription there are additional terms and information that you should read below.

12. Cancelling your order - You may cancel your order by letting us know in writing that you wish to do so within seven working days of receiving your order (or it being delivered to the address specified by you). You can contact us to return goods at:

PCPDIRECT

30 Hospital Street
Tamworth
Staffordshire
B79 7EB
Tel: 01827 702042
Fax: 01827 702041
Email:
info@pcpdirect.co.uk

We will only accept cancellation of your order if the goods are returned in unused and unopened condition. We will refund you the price paid by you on all cancelled goods and if the goods we sent you were damaged or faulty we will refund you the cost of returning them to us (up to the maximum for first class postal delivery within the UK). You may not return or cancel any order for prescription goods except you found them damaged or faulty when received or the goods sent were not what was set out in our order confirmation.

13. Governing Law - These terms and conditions and our relationship will be governed by the laws of England and Wales and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.