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Our
Services
In
addition to new innovative services now available
from PCPdirect, we continue to provide the more
traditional services you expect from a community
pharmacy.
Prescriptions
If you have a prescription (NHS or private)
simply contact PCPdirect, where our highly trained
pharmacy team will be delighted to advise you
how we can dispense your prescription. All mail
order and internet prescriptions are delivered
via our courier service in the Tamworth locality,
and using a signed delivery service elsewhere.
As well as stocking medicines, we also stock
and dispense a wide range of hosiery, trusses,
and stoma appliances. All medicines are dispensed
in child resistant containers unless you request
us not to. Remember to keep all medicines out
of the reach of children. If you have any questions
about your treatment, please do not hesitate
to ask.
Computerised medication records
You are invited to join our computerised medication
record scheme. This will enable us to provide
a fast and efficient service that is particularly
useful if you require repeat prescriptions.
Our computer is also able to link to the new
NHS electronic prescribing system, for easier
and quicker prescription delivery. The pharmacist
can also use your records to give you advice
when purchasing over the counter remedies. This
is a confidential, discreet service to which
only you and authorised health care professionals
have access. Your record only contains information
provided by you or authorised healthcare professionals,
and details of any medicines dispensed to you
by PCPdirect. We are registered under the Data
Protection act 1998 for all our pharmacy services.
Out of hours services
For out of hours service, please visit our website
which contains information pages and links to
other helpful sites. Alternatively, please contact
NHS Direct on 0845 4647.
Emergencies
If you urgently require a prescription medicine
that has been previously prescribed by your
doctor, and you cannot see your doctor, then
we may be able to help. However, we can only
do this in cases of genuine emergency and we
shall have to charge the full price of medicines
dispensed. This service is not available on
the NHS. If you need medicines in an emergency
when PCPdirect is closed, you should contact
NHS Direct on 0845 4647.
Unwanted medicines
Old, unwanted medicines should be disposed of
safely. Local pharmacies can dispose of these
for you, free of charge. At all times remember
to keep medicines out of the reach of children,
preferably in a locked medicine cabinet.
Help and advice
Our new service provides more than just dispensing.
You can expect sympathetic and confidential
advice about your prescription and any medical
related problems you may be experiencing. Some
common complaints can often be treated with
medicines that we stock in the pharmacy. Our
pharmacist will recommend a suitable choice
or you may be advised to see your doctor. By
clicking on the advice centre link, you can
email your questions to the duty pharmacist
who will respond as quickly as possible.
Customer service
We offer an informal in-house procedure to deal
with any problems or concerns you may have about
the services we provide. This is completely
confidential. Our aim is to give you the highest
possible standard of service and we try to deal
swiftly with any problems that may occur. If
you are dissatisfied, please contact our pharmacist
by email or telephone, and be assured your comments
will be dealt with quickly. Any complaints will
be handled in line with the NHS complaint procedure.
If we cannot resolve a problem or you do not
want to raise it with us directly, you can contact
your local NHS Primary Care organization.
Lifestyle advice
You can obtain expert advice on any aspects
of your lifestyle from our pharmacists, to ensure
you maintain your health at the optimum level.
Smoking cessation clinics
If you are a smoker wanting to give up, then
we can provide advice on the best methods for
kicking the habit, and we can compile a smoking
cessation programme tailored to your own needs.
Public health information
PCPdirect.co.uk is equipped with the latest
in information technology to provide you with
up to the minute health care information. We
can also act as a signposting service to direct
you to locally available self help groups. By
clicking on the advice centre link, you can
access any of the links to helpful, external
websites.
Holiday check list
We provide a list of things you may need for
your holiday. These include sun creams and remedies
for upset stomachs and diarrhoea. Malaria prophylaxis
(prevention) medication is available to purchase,
or via our online practitioner at www.travelmeds.co.uk.
Just click on the link on the homepage.
Medicine management services
You can consult on a one to one basis with one
of our clinical pharmacists who will be able
to advise you and your doctor on the optimal
use of medicines. Working closely with your
Doctor, we will tailor the medicines you take
to your lifestyle, so enabling you to get the
maximum possible benefit without unnecessary
side effects.
Care programmes
We can plan and implement care programmes for
your specific health needs, therefore improving
the quality of your life after a major illness
or accident. We offer tailored solutions for
patients with diabetes, asthma, high blood pressure,
and psychiatric illnesses. From time to time
we may contact you by telephone to check on
your progress.
Residential and nursing home medication review
As well as providing a full clinical pharmacy
service, we can visit your residential or nursing
home to advise and guide you on correct medication
use, storage and any other medical related queries.
Our primary care pharmacists are also available
to advise you on the most suitable method of
medicine delivery and provide a pharmaceutical
needs assessment.
Discharge medication service
We can offer a comprehensive discharge medication
service in conjunction with your local hospital,
so that your transition from hospital care to
community care goes as smoothly as possible.
Repeat prescription management service
If you are on regular medication then we can
arrange to order and collect your repeat prescription
from your local surgery and have it delivered
to your address. We now also offer a repeat
dispensing scheme in conjunction with local
surgeries. Please contact us for deails of this
service at info@pcpdirect.co.uk
Drug withdrawal programmes
We offer a service of planning and implementing
drug withdrawal programmes, therefore making
the switch from drug dependency as easy as possible.
Medication usage reviews
We can carry out a review of all the medication
you are currently taking. Our pharmacist will
explain the correct methods of taking your medication
and discuss compliance, side effects and any
possible clinical issues arising. Please refer
to our medicine use review section in the dispensary
section of the website.
Support for people with disabilities
We can provide help for people with a disability
who require assistance with managing and taking
their medicine. We will asses your needs and
provide help in the form of a reminder chart
or special containers.
If you require more information on any of the
above services, just email us at info@pcpdirect.co.uk
and we will endeavor to help in any way we can. |
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PCPDIRECT / DELIVERYPHARMACY
PHARMACY SUPERINTENDANT PCP(TAMWORTH) LTD:
MR JEFF BAKER M.R.PHARMS (REG. 76898)
GROUP VAT REGISRATION: 486611719
RPSGB PHARMCY REGISRATION: 1037108
30 HOSPITAL STREET TAMWORTH STAFFORDSHIRE
B797EB
TELEPHONE 01827 702040
FACSIMILE 01827 702041
EMAIL: INFO@PCPDIRECT.CO.UK |
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